The letter, the photo, and the license travel together to the hearing.
Open a case from a complaint, license, property, owner, or operator, and keep the letter text with images, PDFs, and video on the file — so the history is complete if it reaches a hearing. The activity map filters licenses, complaints, and open cases together.
What this desk gets
- A resident files a problem with an optional photo and location on the property, so an officer has context before the first call back.
- Inspections record a pass or fail on the license itself, so the result is visible to whoever handles the renewal.
- Abutter notice and the public directory give residents one reliable picture of who is licensed, which shortens the conversation on the doorstep.
Other desks
See it running on your ordinance
Send us the text and the step that costs your office the most time. We configure apply, review, license, directory, and the case file against your rules, then walk your team down that path — not a sample city with invented addresses.